- B.S.B.A., M.S., and Ph.D. - University of Alabama
Dr. William Magnus Northington joined the faculty in the Department of Marketing & Supply Chain Management at Appalachian State University in July 2020. His research interests include organizational frontlines research (OFR) with an emphasis on customer/frontline employee interactions and experiences. Specifically, his focus is on in-person and digital deal-seeking, customer misbehavior/entitlement, the FLE experience, and the unintended consequences of retail and service strategies. He has been published in Journal of Service Research, Journal of Business Research, Journal of Retailing and Consumer Services, Journal of Marketing Theory and Practice, Journal of Consumer Marketing, Qualitative Market Research: An International Journal, and Supply Chain Management - An International Journal.
Additionally, Dr. Northington serves as an ad-hoc reviewer for the Journal of Consumer Marketing, Qualitative Market Research: An International Journal, Journal of Marketing Theory & Practice, and Marketing Education Review.
Dr. Northington has also published, presented, and reviewed for prestigious marketing conferences including The Academy of Marketing Science, American Marketing Association, Association for Consumer Research, and Society for Marketing Advances.
Dr. Northington previously served as Assistant Professor of Marketing at St. Bonaventure University and Idaho State University. He received his Ph.D. from the University of Alabama.
Gillison, ST, SE Beatty, and WM Northington (forthcoming), “Shoppers’ Digital Deal Seeking: Charting New Territory,” Journal of Marketing Theory and Practice; accepted 05/16/2021.
Northington, WM, ST Gillison, SE Beatty and S Vivek (2021), “I Don’t Want to be a Rule Enforcer during the COVID-19 Pandemic: Frontline Employees’ Plight,” Journal of Retailing and Consumer Services; 63 (November).
Gillison, ST, WM Northington, SE Beatty, and J Arnold (2019), "Shopper Deal Seeking Across Channels: An Updated View," Journal of Marketing Theory and Practice; 27 (2), 123-39.
Hiler, JL, LA Cook, and WM Northington (2018), "Making Inconsistent Worlds: A Conceptual Framework for Co-Competition in Service Dominant Logic," Journal of Consumer Marketing; 35 (3), 254-63.
Lindridge, AW, SE Beatty, and WM Northington (2018), "Do Gambling Game Choices Reflect a Recreational Gambler's Motivations," Qualitative Marketing Research: An International Journal; 21 (3), 296-315.
SE Beatty, J Ogilvie, WM Northington, MP Harrison, BB Holloway, and S Wang (2016), "Frontline Service Employee Compliance with Customer Special Requests," Journal of Service Research; 19 (2), 158-73.
Gillison, ST, WM Northington, and SE Beatty (2016), "Employees' Emotional Reactions to Customer Deal Requests," Journal of Marketing Theory and Practice; 24 (2), 147-65.
Walsh, G, WM Northington, P Hille, D Dose (2015), "Service Employees' Willingness to Report Complaints Scale: Cross-Country Application and Replication," Journal of Business Research; 68 (3), 500-06.
Gillison, ST, WM Northington, and SE Beatty (2014), "Understanding Customer Bargaining in Retail Stores: A Customer Perspective," Journal of Marketing Theory and Practice; 22 (2), 151-68.
Ellinger, AE, H Shin, WM Northington, FG Adams, D Hoffman, and K O'Marah (2012), "The Influence of Supply Chain Management Competency on Customer Satisfaction and Shareholder Value," Supply Chain Management – An International Journal, 17(3), 249-62, Emerald Literati Network 2013 Award for Excellence, Highly Commended Paper Award Winner.
Title: Assistant Professor
Department: Marketing & Supply Chain Management
Email address: Email me
Phone: (828) 262-2639
Fax: (828) 262-6192